Privacy Policy

1. Introduction

This Privacy Policy explains how SiteRooster (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website monitoring service at siterooster.com.

SiteRooster is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can contact us at admin@siterooster.com.

This policy applies to all users of our website and services. By creating an account or using SiteRooster, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect the following types of information:

Information you provide directly:

• Account information – Your name, email address, and password when you create an account
• Phone number – If you choose to enable SMS notifications (optional)
• Payment information – When you subscribe to a paid plan, payment is processed securely by Stripe. We do not store your card details; Stripe handles this as our payment processor
• Websites you monitor – The URLs and website names you add to your dashboard
• Notification preferences – Your chosen alert settings and any webhook URLs you configure

Information generated through your use of the service:

• Monitoring data – Uptime status, response times, SSL certificate details, and domain expiration dates for your monitored websites
• Crawl data – Page content from websites you monitor (used for change detection and keyword monitoring)
• Notification logs – Records of alerts sent to you via email, SMS, or webhook
• IP address – Collected for rate limiting and security purposes
• Usage data – Basic information about how you interact with the service, such as login times

3. How We Use Your Information

We use your information for the following purposes:

To provide our service (legal basis: contract performance):

• Creating and managing your account
• Monitoring the websites you add to your dashboard
• Sending you alerts via your chosen notification channels (email, SMS, webhook)
• Processing payments for paid subscriptions
• Displaying your monitoring history and analytics

To maintain security and prevent abuse (legal basis: legitimate interests):

• Rate limiting to protect our service from abuse
• Detecting and preventing fraudulent activity
• Securing your account and our infrastructure

To communicate with you (legal basis: contract performance / legitimate interests):

• Responding to your support requests
• Sending important service updates (e.g., changes to our terms, scheduled maintenance)

We do not use your personal data for marketing purposes, and we do not sell your information to third parties.

4. Data Sharing & Third Parties

We do not sell your personal data to third parties.

We share your information only with the following service providers who help us operate SiteRooster:

These providers act as data processors on our behalf and are contractually required to protect your data and use it only for the purposes we specify.

We may also disclose your information if required by law, such as in response to a valid legal request from law enforcement or other government authorities.

5. Data Retention

We retain your personal data for as long as you maintain an active SiteRooster account.

When you delete your account, we permanently delete all of your data, including:

• Your account information (name, email, password)
• All websites you added for monitoring
• Your monitoring history and crawl data
• Notification logs and preferences
• Phone number (if provided)

This deletion is immediate and permanent and cannot be undone.

We may retain certain information for a limited period where required by law (for example, payment records for tax purposes), but this will be the minimum necessary to meet our legal obligations.

6. Your Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:

• Right of access – You can request a copy of the personal data we hold about you
• Right to rectification – You can ask us to correct any inaccurate information
• Right to erasure – You can delete your account at any time from your account settings, which permanently removes all your data
• Right to data portability – You can request your data in a portable format
• Right to restrict processing – You can ask us to limit how we use your data in certain circumstances
• Right to object – You can object to our processing of your data where we rely on legitimate interests as our legal basis
• Right to withdraw consent – Where you have provided consent (such as for SMS notifications), you can withdraw it at any time

To exercise any of these rights, contact us at admin@siterooster.com. We will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can contact them at ico.org.uk.

7. Cookies

Cookies are small text files stored on your device when you visit a website.

SiteRooster uses only essential cookies that are strictly necessary for the service to function. These include:

• Session cookies – To keep you logged in while you use the dashboard
• Security cookies – To help protect your account and prevent abuse

We do not use any advertising, analytics, or tracking cookies.

Because these cookies are essential for the service to operate, they do not require your consent under UK law.

8. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it.

These measures include:

• Encryption in transit – All data sent between your browser and our servers is encrypted using HTTPS/TLS
• Password security – Your password is hashed and never stored in plain text
• Secure hosting – Our servers are hosted in the UK with a reputable provider
• Access controls – Only authorised personnel can access our systems

While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

If you become aware of any security issue, please contact us immediately at admin@siterooster.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

When we make changes, we will update the “Last updated” date at the top of this policy. For significant changes, we will notify you by email.

We encourage you to review this policy periodically to stay informed about how we protect your data.