Terms & Conditions

1. Acceptance of Terms

Welcome to SiteRooster. These Terms & Conditions (“Terms”) govern your use of the SiteRooster website monitoring service located at siterooster.com (“Service”), operated by SiteRooster (“we”, “us”, “our”).

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.

These Terms apply to all users of the Service, including users of the free tier and paid subscription plans.

2. Service Description

SiteRooster is a website monitoring platform that provides:

• Uptime monitoring – Regular checks to detect when your websites go offline
• SSL certificate monitoring – Tracking of SSL certificate expiration dates and validity
• Domain expiration monitoring – Alerts for upcoming domain renewal dates
• Content monitoring – Website crawling, keyword tracking, and page change detection
• Notifications – Alerts via email, SMS, and webhooks when issues are detected
• Public status pages – Shareable pages displaying your website status

The specific features available to you depend on your subscription tier. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where possible.

3. Account Registration & Eligibility

Eligibility

You must be at least 18 years old to use this Service. By creating an account, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

Account Security

When you create an account, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorised access to your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

One Account Per Person

Each person may only maintain one free account. Creating multiple free accounts to circumvent tier limits is prohibited and may result in account termination.

4. Subscriptions & Payments

Free Tier

We offer a free tier with limited features. Free accounts are subject to the same Terms and may be terminated if they violate our Acceptable Use policy.

Paid Subscriptions

Paid subscriptions are billed either monthly or annually, depending on your chosen billing cycle. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis until you cancel.

Payment Processing

All payments are processed securely through Stripe. We do not store your credit card details. Your use of Stripe is subject to their terms of service.

Price Changes

We may change our subscription prices from time to time. Any price changes will take effect at the start of your next billing cycle. We will give you reasonable advance notice of any price increases.

Refunds

Subscription payments are generally non-refundable. However, if you experience a significant service issue, please contact us and we will consider refund requests on a case-by-case basis.

Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• Your account will revert to the free tier when the billing period ends
• No partial refunds are provided for unused time

5. Acceptable Use

You agree to use SiteRooster only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to monitor websites you do not own or have permission to monitor
• Attempt to overwhelm, attack, or disrupt any website through our monitoring service
• Use the Service for any illegal activity or to violate the rights of others
• Attempt to gain unauthorised access to our systems or other users’ accounts
• Reverse engineer, decompile, or attempt to extract the source code of our Service
• Resell or redistribute the Service without our written permission
• Use automated tools to create accounts or circumvent usage limits
• Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate accounts that violate this policy, without notice or refund.

6. Intellectual Property

Our Intellectual Property

The Service, including its original content, features, functionality, design, and branding, is owned by SiteRooster and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works based on our Service without our express written permission.

Your Content

You retain ownership of any content you submit to the Service (such as website names and webhook configurations). By using the Service, you grant us a limited licence to use this content solely for the purpose of providing the Service to you.

Monitored Website Content

When you add a website to SiteRooster, our Service may crawl and store content from that website for change detection purposes. You represent that you have the necessary rights or permissions to monitor any website you add to your account.

7. Disclaimers & Limitation of Liability

Service Provided “As Is”

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected

Monitoring Accuracy

While we strive to provide accurate monitoring data, we cannot guarantee that all outages or issues will be detected, or that all alerts will be delivered successfully. You should not rely solely on SiteRooster for critical monitoring needs without having additional safeguards in place.

Limitation of Liability

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Termination

Termination by You

You may close your account at any time from your account settings. Upon account deletion, all your data will be permanently removed from our systems.

Termination by Us

We may suspend or terminate your account at any time if:

• You breach these Terms
• You violate our Acceptable Use policy
• We are required to do so by law
• We discontinue the Service entirely

Where possible, we will provide you with reasonable notice before terminating your account, unless the termination is due to a serious breach of these Terms.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. We are not obligated to retain or provide you with copies of your data after account termination, though you may request your data before closing your account.

9. Changes to Terms

We may update these Terms from time to time. When we make changes, we will:

• Update the “Last updated” date at the top of this page
• Notify you by email for significant changes

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you should stop using the Service and close your account.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.